FBN Inventory Removal Process
This comprehensive guide
details the process for Fulfilled By Noon (FBN) sellers to retrieve or dispose
of their inventory stored in noon's fulfillment centers both for sort and
non-sort items. It covers everything from initiating stock removal requests to
disposal procedures, including step-by-step instructions for managing these
requests directly through Seller Lab.
Understanding Sort and Non-Sort Items
Note: Items can be
returned or liquidated based on their saleability and categorization.
How will my items be
returned to me?
- For items stored in sort warehouse: items will be Delivered back to your desired return location for a fee.
- For items stored in non-sort warehouse: you will be able to choose one of the 2 options: Pickup or Dispose
Note: Your returns
location address can only be activated if it's linked to the contact details of
the receiver of the RTV shipments.
Inventory Removal Process- for Sort Items or grocery warehouses
For Single SKU:
Follow below steps to
place inventory removal request:
- Location and Contact Details: In Seller Lab, navigate to Fulfillment by noon > Returns to add the return location and contact details for the shipment receiver.
- Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns).
- Item Selection: Pick the items and specify quantities for retrieval, then confirm your request.
Note: for sort warehouse you will 3 options for inventory removal:
1-Ship to my address, 2-Pick up, 3-Dispose.
After choosing the return preference you can follow the below process for inventory removal:
Inventory Removal Process items in non-sort or grocery or bulky warehouses
For Single SKU:
Follow below steps to
place inventory removal request:
- Navigate to 'Fulfilled by noon' and select 'Returns'.
- Choose 'Create Return Request'. When selecting a non_sort warehouse, two options appear: Pickup and Dispose.
- The interface displays third-party pickup addresses, allowing you to filter and select based on your preferred city location where you can pick your inventory from. Address details and third-party contact information are viewable but not editable by sellers.
- Link the pickup address to the user responsible for collecting the RTV, choosing from existing users or adding a new one.
- After selecting and linking the user to the warehouse, proceed by selecting the pickup address and clicking 'Continue'.
- Specify the type of inventory for retrieval and select the SKUs and quantities you wish to retrieve.
- Review the SKUs, quantities, pickup warehouse address, and linked contact user details on the Review and Confirm page. A user must be linked to the selected warehouse to proceed.
- Upon confirmation, the request is trackable from the Returns page.
Note: for non-sort warehouses you will 2 options for inventory removal:
1-Pick up, 2-Dispose.
then you can follow the same inventory removal process shown above for the sort warehouses.
Bulk upload-Inventory Removal Process for sort and non sort
This approach is beneficial for managing large quantities. Adhere to the process detailed previously, but rather than selecting each SKU and quantity individually, proceed as follows:
- Import Excel for Bulk Upload: Download the appropriate report (Saleable, Non-Saleable, or Aging Report) based on your needs. Fill in the requested quantities, ensuring they do not exceed available stock.
- Upload and Confirm: After uploading the filled Excel file and resolving any errors, review and confirm your request.
Errors and Solutions when using Bulk upload
Error code | Reason | Action | Example |
Pbarcode has some
issue in warehouse. | This error will come if
the partner barcode, provided in the downloaded file, is edited. | Please do not change the
barcode column provided in the download file. | Pbarcode 1222222 has
some issue wh DXB01 |
File uploaded has some
errors, Please check the required columns are there | This error comes when
the import file has 0 qty uploaded for all pbarcodes or some issue in the
required headers, etc. | Please upload the file
correctly. | File uploaded has some
errors, Please check the required columns are there |
P-barcode has 0 qty in
warehouse. | This error comes when
the p-barcode has 0 saleable qty in the selected warehouse. | Please request the
barcode which has >0 saleable quantity. | P-barcode 1234 has 0 qty
in warehouse DXB05 |
Missing partner
barcode(s) in the uploaded file | This error comes when
p-barcode(s) is/are not present in the import file. | Please do not delete the
barcode(s) provided. | Missing partner
barcode(s) in the uploaded file |
Incorrect partner
barcode in the uploaded file | When the p-barcode added
in file does not belong to the id_partner | Please enter p-barcode
belonging to the id_partner | |
Missing partner id in
the uploaded file | This error comes when
partner id is not present in the import file. | Please do not delete the
partner id provided. | missing partner id in
the uploaded file |
Missing country code
in the uploaded file | This error comes when
country code is not present in the import file. | Please do not delete the
country code provided. | missing country code in
the uploaded file |
missing warehouse
country code in the uploaded file | This error comes when
warehouse country code is not present in the import file. | Please do not delete the
warehouse country code provided. | missing warehouse
country code in the uploaded file |
missing return request
nr. in the uploaded file | This error comes when
the return request number is not present in the import file. | Please do not delete the
return request number provided. | missing return request
nr. in the uploaded file |
incorrect format of
saleable quantity in the uploaded file | This error comes when
the saleable qty provide is not integer. | Please do not change the
saleable qty provided. | Saleable-Qty should be
an integer. |
incorrect format of
requested quantity in the uploaded file | This error comes when
the requested qty added is not integer. | Please enter the
requested qty which is an integer. | Requested-Qty should be
an integer. |
Re-upload the file
with correct warehouse code | This error comes when
the warehouse code is changed in the downloaded file. | Please do not change the
warehouse code provided. | |
Max request quantity
limit (20k) reached | This error comes when
the total requested qty (in one request) is greater than 20k. | Please raise the qty
within the maximum limit of 20k. | Total requested_qty per
request cannot be greater than 20k. |
Inventory Disposal Process
- Select the Dispose option on the Returns page. The default noon liquidation warehouse will be pre-selected.
- Choose the items for disposal, specify quantities, and confirm your order.
- Track the disposal process on the Returns management page.
Note: If you choose to
dispose of your items, it means that you would request noon to liquidate them.
Items that you wish to dispose of won’t be eligible for payments or disputes.
Note: Unlike "Ship to
my address" option, you cannot add any new address in the "pick
up" flow. These are pre-approved addresses.
Tracking Your Request
- Monitor the progress of your return request on the Returns page.
- Use the Action Button for order details, edits, or cancellations.
- Status updates include Pending Approval, Request Pending, Approved, Rejected, Processing, Processed, and Canceled.
Return Request Statuses
- Pending Approval:
any return
request where approval is needed from seller support. This includes either
an address approval or any outstanding balance check with noon.
- Request Pending:this includes return requests that are not yet confirmed by the seller.
- Approved:Requests that are approved by seller support from the pending approval.
- Rejected: Request where are rejected due to outstanding balance for sellers.
- Processing: Requests which are being processed in the warehouse.
- Processed: Once the request is processed completely and it has RTV nr along with shipment nr.
- Canceled: Requests that are canceled by seller. You can cancel only when the status is request pending.
Special Considerations for Darkstore or Bulky Warehouses
For Darkstore or Bulky Warehouses, the
seller needs to send a request to us at seller@noon.com with
the following details:
· Id_partner
- Your
unique partner id that identifies your account.
· Noon_sku or ZSKU
- noon
system generated SKU
· Pbarcode
-
Partner provided barcode for a specific product.
· Requested_qty
-
Desired quantity to retrieve.
· Warehouse_code
- noon
warehouse where the inventory is present.
The
request will be reviewed by the team and actioned accordingly. You can also
track your requested shipments. To learn more about tracking, please refer to
the RTVShipment Tracking process.
FBN Removal Fees
Click the links below to
know more information about the FBN removal fees:
That’s
it!
Got more
questions?
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